Privacy Policy

Privacy Policy

Company: Roof Gutter Now LLC
Website: www.RoofGutterNow.com
Phone: (330) 918-1018
Email: info@roofgutternow.com

Roof Gutter Now LLC ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us for services, or engage us for roofing, gutter, exterior, or emergency work.

1. Information We Collect

When you contact Roof Gutter Now for emergency services, estimates, scheduling, repairs, insurance claims, or financing, we may collect the following types of information:

• Full name and contact information (phone number, email address, mailing address)
• Property address and details relevant to the scope of work
• Payment and billing information (credit/debit card details, billing address)
• Insurance information, including carrier name, policy number, claim number, and adjuster contact details (when applicable)
• Photos, videos, and documentation of your property related to damage, inspections, or work performed
• Communication records, including emails, text messages, phone call logs, and form submissions
• IP address, browser type, and website usage data collected through cookies and analytics

2. How We Use Your Information

We use the information we collect to:

• Schedule and perform roofing, gutter, exterior, and emergency services
• Process payments and send invoices, receipts, and payment confirmations
• Provide service documentation including before/after photos, inspection reports, and estimates
• Assist with insurance-related documentation and supplement claims on your behalf
• Communicate with you regarding your service, scheduling changes, and follow-ups
• Send marketing communications such as seasonal reminders and service promotions (with your consent)
• Improve our services, website functionality, and customer experience
• Comply with legal obligations and resolve disputes

3. Payment Processing

All payments are processed securely through Stripe, a PCI-DSS compliant third-party payment processor. Roof Gutter Now does not store full credit card numbers, CVV codes, or complete payment credentials on our servers. Payment data is encrypted and handled directly by our payment processor in compliance with industry security standards.

When you submit payment through our online invoicing system, your transaction is protected by SSL encryption and Stripe's advanced fraud detection systems.

4. SMS & Email Communications

By contacting us, submitting forms on our website, providing your phone number or email address, or submitting payment for services, you consent to receive the following communications:

• Service confirmations and appointment reminders
• Scheduling updates and crew dispatch notifications
• Billing notifications, invoice links, and payment receipts
• Follow-up communications regarding completed work
• Review requests after service completion
• Seasonal service reminders and promotional offers

You may opt out of marketing and promotional communications at any time by replying "STOP" to any text message, clicking the unsubscribe link in any email, or contacting us directly. Opting out of marketing will not affect transactional communications related to active services or payments.

5. Cookies & Website Tracking

Our website uses cookies, pixels, and similar tracking technologies to improve your browsing experience and analyze website performance. These may include:

• Essential Cookies: Required for website functionality (forms, navigation, security)
• Analytics Cookies: Google Analytics and similar tools that help us understand how visitors interact with our site
• Advertising Cookies: Google Ads, Facebook Pixel, and call tracking tools used to measure the effectiveness of advertising campaigns
• Call Tracking: Dynamic phone number insertion for tracking which marketing channels generate calls

You can manage your cookie preferences through your web browser settings. Disabling certain cookies may impact website functionality.

6. Third-Party Services

We use trusted third-party service providers to operate and improve our business. These may include:

• Stripe — Secure payment processing
• Google Analytics / Google Ads — Website analytics and advertising
• CallTrackingMetrics — Phone call tracking and attribution
• Zapier — Automated workflow management for form submissions and notifications
• NiceJob — Customer review management
• GreenSky — Financing application processing

Each third-party service provider has its own privacy policy governing how they handle your data. We encourage you to review their policies directly. We only share the minimum information necessary for these services to function.

7. Data Protection

We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include SSL encryption on our website, secure access controls for internal systems, and PCI-compliant payment processing.

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal and contractual obligations)
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@roofgutternow.com or call (330) 918-1018. We will respond to your request within 30 days.