RGN Office — Ice Dam and Emergency Call Intake

New Call Intake

Fill this out for every incoming service call. Required fields marked with *

📞 ANSWER THE PHONE WITH:
"Thank you for calling Roof Gutter Now, how can we help you?"
📋 Collect their basic info below while they describe the problem, then hit Continue to move to the full intake.
1

Caller Information

This saves the caller's info right away, then opens the full intake form.

Commonly Asked Questions

Reference this when talking to customers.

Ice Dam Removal — What It Is

Ice dam removal is an emergency water mitigation service. We use low-pressure steam to melt ice dams safely. No chipping, no pressure washing, no damage to the roof.

What to Tell the Customer

"We use a specialized steam machine — it's the safest way to remove ice dams without damaging your roof."

Pricing — Ice Dam Removal

Current Pricing

Hourly Rate$950/hr
Minimum4 hours
Min Job Cost$2,850
Deposit$500
Arrival GuaranteeWithin 48 hours

Pricing Script

"Just so you're aware, we operate as a 24/7 emergency water mitigation service and guarantee arrival within 48 hours. A $500 non-refundable deposit is required to secure your spot on the schedule. This deposit is applied to your total invoice. The only situation where the deposit is refunded is if we are unable to arrive within our promised 48-hour window."

Insurance — What to Say

Key point: We do NOT guarantee coverage.

If they ask "Does insurance cover this?"

"Interior water damage is commonly covered under homeowners insurance. Ice dam removal coverage varies by policy. We can help with documentation, but we can't guarantee coverage."

Office Rules

✅ DO

  • Use "emergency water mitigation" for active leaks
  • Document interior damage details
  • Confirm pricing verbally every time
  • Note whether a claim has been started

❌ DON'T

  • Give technical roofing advice
  • Guarantee insurance coverage
  • Promise exact arrival times
  • Skip the pricing confirmation

📞 No Damage Yet Script

Preventative · Harder Sell · $1,200/hr

1. Pull Up the House

"Give me one second — I'm pulling your house up on Google Earth."

2. Confirm No Damage

"Just to confirm — you're not seeing leaks inside yet, correct? That's actually the best time to deal with this."

3. Explain What's Coming

"Right now, the ice is acting like a wall. When temps rise, water gets pushed under shingles and into the house."

4. 3–4 Week Warning

"Over the next 3–4 weeks, this is when we see most first-time leaks. A small warm-up is all it takes."

5. Mold + Cost

"Once water gets into insulation and drywall, mold can start fast. Then you're talking tens of thousands."

6. Steam

"Our machines heat water to 302 degrees. They use 2.5 gallons per minute. Safe for the roof."

7. Close

"Doing this now is cheaper than fixing damage later. If you want peace of mind, we can get you on the schedule."

Pricing Quick Reference

At-a-glance pricing for common winter services

🧊 Ice Dam Removal

Hourly Rate$950/hr
Minimum4 hours ($4,800)
Deposit$500 (applied to total)
Arrival Guarantee48 hours (non-refundable, refunded only if we can't arrive in time)
Roof Snow Removal: $400/hr, 2-hour minimum ($800 min). $500 deposit required.
Heat Cable Installation: Quote varies by footage and roof complexity.
Roof Inspection: Free inspections available.

Deposit and Payment Flow

Step 1
Customer agrees → invoice sent to email + text
Step 2
Customer pays $500 → scheduled (48-hr guarantee)
Step 3
Crew completes job → customer approves → charge balance
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