Privacy Policy

At Roof Gutter Now LLC ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate
• Contact us via phone, email, or contact forms
• Schedule a service appointment
• Submit an insurance claim
• Subscribe to our newsletter or marketing communications

The personal information we collect may include:

• Full name
• Phone number
• Email address
• Mailing address and service location
• Property information
• Insurance information (when applicable)
• Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the roofing, gutter, and exterior services you request
• To communicate with you about your service requests, appointments, and project updates
• To process estimates, quotes, and payments
• To assist with insurance claims and documentation
• To send you marketing communications about our services (with your consent)
• To improve our website, services, and customer experience
• To respond to your inquiries and provide customer support
• To comply with legal obligations and protect our legal rights
• To prevent fraud and ensure the security of our services

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors
• Customer relationship management (CRM) systems
• Email marketing platforms
• Website hosting and analytics providers
• Scheduling and project management tools

Insurance Companies

If you request assistance with an insurance claim, we may share your information with your insurance company and related parties to process your claim.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Understand how you use our website
• Improve website functionality
• Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information
• Secure storage systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Opt-Out: You can opt out of receiving marketing communications at any time
• Data Portability: You can request a copy of your information in a portable format

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt-out of the sale of your personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

11. Contact Us

12. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.