Terms & Conditions

Terms & Conditions

Company: Roof Gutter Now LLC
Website: www.RoofGutterNow.com
Phone: (330) 918-1018
Email: info@roofgutternow.com

The following terms and conditions ("Terms") govern all services provided by Roof Gutter Now LLC, including but not limited to roofing, gutter installation and repair, exterior services, emergency ice dam removal, water mitigation, insurance restoration, and related work. By submitting a deposit or payment for services, you agree to these Terms in full.

1. Service Acceptance & Scheduling

By submitting a deposit or payment for any service provided by Roof Gutter Now LLC, the customer acknowledges and agrees to these Terms and Conditions in full. Payment of a deposit constitutes acceptance of the service agreement, billing structure, and all policies outlined in this document.

Upon receiving payment or deposit:

• Scheduling is confirmed once payment or deposit is received
• Emergency services are scheduled on a first-come, first-served basis
• Service dates and times are subject to weather conditions and crew availability
• We will make every reasonable effort to communicate scheduling changes promptly

2. Service Descriptions

Roof Gutter Now provides a comprehensive range of services including, but not limited to:

• Roofing Services: Roof repair, replacement, installation (asphalt shingles, metal roofing, flat roofing, cedar shake), inspections, and maintenance
• Gutter Services: Gutter installation, repair, cleaning, gutter guard installation, downspout repair, and heated gutter cable systems
• Exterior Services: Siding installation and repair, soffit and fascia, chimney repair, deck building, fence installation, and pressure washing
• Emergency Services: Ice dam removal using commercial Arctic Steamer equipment (low-pressure steam 300°+), roof snow removal, emergency leak repair, and water mitigation
• Insurance Restoration: Storm damage assessment, insurance claim documentation, supplement estimates, and full restoration services

3. Billing & Payment Structure

Card on File Policy: By providing your credit or debit card for a deposit or initial payment, you authorize Roof Gutter Now LLC to securely store your card information on file through our PCI-compliant payment processor (Stripe). Your card on file will be used to process the remaining balance upon completion of services. No additional authorization is required before the final charge is processed, unless a separate written payment agreement or approved financing was arranged prior to the start of work.

Emergency Ice Dam Removal & Water Mitigation:

• Hourly billing rate as quoted at time of scheduling
• Minimum service time applies as disclosed before service begins
• Billing begins upon crew arrival and ends once mitigation is complete
• Equipment setup and breakdown time is billable
• Travel charges may apply for service areas outside the primary coverage zone

Roofing, Gutter & Exterior Projects:

• Project-based pricing provided through a written estimate or proposal
• A deposit is required to secure scheduling (amount varies by project scope)
• Final balance is due upon completion of work unless otherwise agreed in writing
• Additional damage discovered during work will be documented and communicated before proceeding, and may be submitted as an insurance supplement where applicable

All services are billed as quoted unless modified in a separate written agreement prior to service.

4. Payment Authorization

By submitting a deposit or any payment toward services, the homeowner:

• Authorizes Roof Gutter Now LLC to perform the agreed-upon services as described in the estimate or service agreement
• Authorizes payment processing under the billing structure outlined, including the 3% card processing fee
• Acknowledges that the card on file will be automatically charged for the remaining balance upon completion of services
• Understands that Roof Gutter Now LLC is not a licensed public adjuster, attorney, or legal advisor, and does not guarantee insurance coverage or claim outcomes

No additional notification is required prior to processing the final charge. Exceptions apply only if:

• Financing was approved prior to the start of service
• A separate written payment agreement was executed before work began

Chargebacks initiated for completed services with documented proof of work (including photos, timestamps, and signed acceptance) may be disputed through the payment processor and applicable financial institutions. Fraudulent chargebacks may result in collections activity and reporting to credit agencies.

5. Insurance Information

If interior water damage is present, ice dam removal and related work is typically classified as emergency water mitigation, which may be covered under many standard homeowner insurance policies. For storm damage restoration, we provide detailed documentation including photos, measurements, and code-compliant estimates to assist with insurance claims.

We provide thorough documentation that many clients use successfully for reimbursement from their insurance carriers. However, if the service is preventative only, or if a specific insurance policy denies coverage, the homeowner remains fully financially responsible for all services rendered.

6. Financing Options

Roof Gutter Now may offer promotional financing options through approved third-party lenders, including options for 0% interest financing for qualified applicants. Financing terms, eligibility requirements, and approval are subject to the policies of the lending institution.

Financing must be approved and finalized prior to the start of service in order to modify the standard payment terms. Financing approval does not guarantee service scheduling until all required documentation is complete.

7. Warranties & Guarantees

• Workmanship Warranty: Roof Gutter Now provides a 5-year workmanship warranty on all roofing and gutter installations and repairs, covering defects in our installation practices
• Manufacturer Warranties: Materials used in your project may carry separate manufacturer warranties (e.g., GAF shingle warranties). We will provide documentation for applicable manufacturer warranty coverage
• Emergency Services: Emergency ice dam removal and water mitigation services are designed to address immediate threats. These services carry no warranty against ice reformation, future weather events, or pre-existing conditions
• Satisfaction Guarantee: We stand behind the quality of our work. If you are not satisfied, contact us within 30 days of project completion and we will address your concerns promptly

8. Limitation of Liability

Roof Gutter Now LLC is not responsible for:

• Pre-existing roof, gutter, siding, or structural conditions not caused by our work
• Hidden damage or deterioration that was not visible or detectable during initial inspection
• Damage resulting from previously compromised, improperly installed, or end-of-life roofing systems
• Ice dam reformation or recurrence after service due to ongoing weather conditions, inadequate insulation, or poor attic ventilation
• Interior water damage that occurred prior to our arrival or as a result of pre-existing conditions
• Weather conditions, natural disasters, or acts of nature beyond our control
• Delays caused by material shortages, supplier issues, or permit processing by local authorities

Emergency mitigation services are performed to reduce immediate risk and prevent further damage. These services do not guarantee prevention of all future leaks, ice formation, or related issues. Our total liability for any claim arising from our services shall not exceed the total amount paid for the specific service in question.

9. Cancellation & Refund Policy

Due to the emergency nature of many of our services and the costs associated with equipment mobilization, crew scheduling, and material procurement:

• Deposits are non-refundable once a crew has been dispatched or materials have been ordered
• Services that have been performed are non-refundable
• Cancellations made more than 24 hours before a scheduled non-emergency appointment will receive a full refund of any deposit paid
• Cancellations made within 24 hours of a scheduled appointment may be subject to a cancellation fee
• If work must be paused or rescheduled due to weather, the deposit will remain applied to the rescheduled date

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Ohio, unless otherwise required by the jurisdiction of the service location (Pennsylvania or New York). Any disputes arising from these Terms or services provided shall first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in Summit County, Ohio, in accordance with the rules of the American Arbitration Association.

By submitting payment or a deposit for services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.