Low-pressure steam, never chipping or salt. A crew reaches Amherst inside 24 hours and photographs every finding for your claim.

Tell us what you need. We call you back.
Emergency ice dam removal in Amherst, NY. Low-pressure steam lifts the dam without touching the shingle, a crew is on site within 24 hours, and every finding is photographed. Serving Amherst and nearby. Call (716) 592-6577.
Low-pressure steam is the only method that removes a dam quickly without damaging the roof. Steam melts the ice free of the shingle surface at roughly 250°F and near-zero pressure, so the granule surface, the flashing and the gutter all survive the process. A typical Amherst dam clears in two to five hours depending on its length and roof access.
When water is already entering the building, the crew opens relief channels through the dam first. That gives the trapped meltwater a path off the roof within the first half hour, which stops the interior damage from spreading while the rest of the ice comes off.

Every alternative to steam trades roof damage for speed, and the damage usually costs more than the removal did. Here is what each one actually does:
| Method | What it does to the roof | Verdict |
|---|---|---|
| Low-pressure steam | Melts ice free of the shingle. No impact, no chemicals, no pressure against the courses. | Recommended |
| Hammer, chisel or ice pick | Cracks shingles in cold weather, when asphalt is brittle. Punctures are often not found until the spring thaw. | Causes leaks |
| Rock salt or ice melt | Corrodes aluminium gutters, fasteners and flashing, and kills the planting bed below the eave. | Corrosive |
| Pressure washer | Drives water up under the shingle courses and strips granules from the surface. | Voids warranties |
| Waiting for a thaw | Meltwater keeps entering the wall and ceiling for as long as the dam holds. | Damage compounds |
Most shingle manufacturers will not honour a warranty claim on a roof that was chipped or pressure-washed. Steam is the method that keeps the warranty intact.

Water from a dam rarely appears directly under the eave. It travels along the top of the ceiling drywall and shows up several feet inside the room. Watch for these signs:
Once water is inside, the clock matters. Wet insulation loses most of its R-value, and drywall that stays damp for more than a couple of days is a mould question rather than a drying question.

The sequence is the same on every job, and it is documented as it happens:
Call (716) 592-6577 for a real arrival slot, or request a quote below. Written price before work starts, photographs of everything.
Tell us what you need and we call you back.
Back to Amherst services or all New York locations.
Pricing follows the linear footage of dam and the roof access required, not a flat call-out fee. You get a written price before any work starts, and there is no obligation to proceed.
Where water is actively entering the building, most homeowner policies treat removal as water mitigation under dwelling coverage. The carrier decides, not the contractor, which is why every job is photographed and scoped in writing.
A crew is dispatched inside a 24-hour window, and same day during active storms. Call (716) 592-6577 and the dispatcher will give you a real arrival slot.
No. Steam works at near-zero pressure and lifts ice free of the surface without impact. It is chipping and pressure washing that damage shingles and give a manufacturer grounds to deny a warranty claim.
Chipping at ice in freezing weather cracks shingles you cannot see under the snow, and roof edges in winter are the single most common source of serious ladder falls. If the dam is small and no water is entering, a roof rake used from the ground is the safer option.
Yes. The Amherst dispatch covers Erie County. If your address is nearby but not listed, call and ask.
Free inspection, written price before work starts, and photographs of everything.
Call (716) 592-6577 Online QuoteTakes about 20 seconds.