Insurance Claims & Adjuster Disputes

Reading a Summary of Loss: RCV, ACV and the Net Claim Trap

The first insurance check is smaller than the estimate on purpose. Understanding depreciation, the deductible and recoverable withholding tells you what is actually still owed.

Written by Nathaniel Davis, owner of Roof Gutter Now — a licensed exterior restoration contractor in Ohio, Pennsylvania and New York. Updated August 2026

Short answer. Homeowners open the first cheque, see a fraction of the estimate, and assume the claim was underpaid. Usually it was not. The money is held back by design, and the summary of loss shows exactly where.

The four lines that matter

  • Replacement Cost Value (RCV) — what the work costs today, before anything is subtracted.
  • Depreciation — value lost to age and wear, subtracted from RCV.
  • Actual Cash Value (ACV) — RCV minus depreciation. This is the first cheque.
  • Deductible — subtracted again, producing the net claim payment.

Recoverable depreciation is released after the work is completed and documented. On a replacement cost policy that is your money, held until you prove the work happened.

Documented roof inspection for an insurance claim
Every finding photographed on site is what supports the replacement cost figure the summary of loss is built from.

Where claims get lost

Two failures account for most unrecovered depreciation. The first is never submitting a certificate of completion, so the carrier has no trigger to release it. The second is missing the deadline in the policy — commonly one to two years from the date of loss.

If the policy is actual cash value rather than replacement cost, there is no second cheque at all. Confirm which you have before signing a contract based on the RCV figure.

Common questions

Why is depreciation so high on my roof?

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It scales with the age of the roof against its expected life. A 17-year-old roof on a 25-year product carries heavy depreciation, which is why the first cheque looks small.

Do I get the deductible back?

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No. The deductible is your obligation under the policy. Any contractor offering to absorb it is proposing insurance fraud.

How do I release recoverable depreciation?

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Submit a certificate of completion with dated photographs and the final invoice, within the deadline stated in the policy.

Need this looked at?

Free inspection, photographs of every finding, and a written scope before any work starts.

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